The problem
Jason Jack, founder of Jack Logistics, had built a strong reputation in freight and transport across Ireland. The phone rang constantly during business hours — and went unanswered every evening, every weekend and every bank holiday.
The problem wasn't obvious at first. He knew he was busy. What he didn't know was how many enquiries were landing in voicemail, waiting hours or days for a reply, and quietly moving on to whoever picked up first.
Looking at the pattern over a typical month, roughly 40% of all new enquiries were arriving outside office hours, with nobody there to answer them.
In freight, the business usually goes to whoever replies first — not whoever replies best.
What we built
We deployed Aria — an AI agent trained on Jack Logistics' services, pricing and operational areas — on the company's website. It went live within 48 hours of the first consultation.
How it works
When someone gets in touch — at 11pm on a Friday, on Christmas Day, any time — Aria responds instantly. It:
- Greets the enquirer and asks qualifying questions about load type, origin, destination and timing
- Gives indicative pricing or confirms availability based on those details
- Collects full contact details and job requirements
- Passes the enquiry to Jason so he picks up a warm, qualified lead rather than a voicemail
The same Aria technology, running live on SlamAI's own site right now — try her yourself.
The results
- Zero missed enquiries. Every enquiry gets answered within a second, 24/7, all year.
- No enquiry waits for morning. Nothing sits in voicemail until the next business day.
- Contracts previously lost, now captured. Enquiries that used to go quiet and move to a competitor are now qualified and followed up.
Worth being straight about: we're not publishing a client testimonial here because we haven't asked Jason for one yet. The numbers above are the real, measured outcome — nothing more dressed up than that.
