In freight, the job usually goes to whoever replies first. Most of the losses happen while nobody's watching.
Before building anything we look at where time and money leak. In logistics it's usually some combination of these four.
Evenings, weekends, bank holidays — and go to voicemail.
By the time someone gets back, the load is gone.
You can't fix a leak you can't see, and missed enquiries leave no trace.
Details retyped between email, spreadsheets and the TMS.
Two in every five enquiries were arriving outside office hours with nobody to answer them. Aria now replies to every one in under a second.
Read the case studyBook a free 30-minute call. We'll tell you which of these is worth fixing first — or that none of them are.